Click on PDF to Download Certificates of Insurance:
Careful Movers has full Transit Removalists Insurance.
You can download the above proof of currency should anything major go wrong. We are a company that’s established and has been around for years and has a good record so nearly all jobs go through without any problems in the event of any disputes we will work with you to solve the problem quickly.
Terms and conditions below
Just note there is an excess of $250 for Goods in transit and $500 for property damage paid by the customer if a claim is made and there are exclusions below and all claims have to be approved by careful movers management.For minor claims we do try to work with the customer to work out a cost of replacing the item with something of a similar age and value.
Careful movers holds transit insurance and provides coverage in the instance of:
- Total loss when in transit due to an unforeseen incident such as a vehicular accident, fire, auto theft or flooding
- Major damage sustained to an item which renders it unfit for purpose or unusable if Careful Movers staff are at fault for the damage.
- If your removalist advises you on how to move pack or wrap a item and the advise is not taken the item may not be covered.
Insurance coverage excludes:
- The contents held within boxes packed by the customer or any individual other than a careful movers staff member.
- Any incident were the customer was involved in the lifting or carrying off goods or furniture.
- Any cash and jewellery or any individual item in excess of $15000 value
- Any damage to flat pack furniture that is not dissembled prior to the move as per the manufacturer’s instructions. This furniture is not designed to be moved in an assembled format.
- Any paintings or Artwork that is not properly covered and or boxed ready for transit
- Any item that has pre-existing damage or flaws that may be exacerbated by moving the item if the careful movers staff are not previously made aware of the existing issue prior to commencing the move
- Minor cosmetic damage for property or personal items, including but not limited to; nicks scratches, dings, dents, flakes etc.
- Outside influences that cause damage to items, such as weather, poor ground conditions etc
- Appliance Failure Internal electronics of an item, and internal mechanisms where there is no evidence of damage.
- Items are not covered against theft whilst during the loading and unloading process
In the instance of damage to any belongings, the items will be replaced at current market value. If the customer believes that the item should be replaced at an alternate value, the responsibility lies with the customer to provide reasonable evidence in the form of a recent receipt or valuation of this item
How to make a claim:
Notify of damage, destruction or loss of items within 24 hours off moving date in writing . This notification can be sent to Carefulmoversbookings@gmail.com Within this notification a description of the damage in question should be provided, supported by any photographs of the damage where possible
Careful Movers or the Insurance agency reserves the right to assess the damage to the item. If needed, this will be requested to the customer and a suitable time agreed.
To establish market value, the customer needs to provide either:
- An invoice for the original purchase
- A quote for the replacement item or repairs of the damage
Careful movers also reserves the right to seek quotations for the repair of damage or replacement of the item from our preferred suppliers if necessary and replace or fix the item.
In order to resolve any claims within a reasonable time, the supply of any additional information must be within 21 days of the original
These are the things not covered by careful movers Insurance.
- Natural Stone or stone statues or Ceramic Pot Plants.
- Solid marble or slate furniture such as solid marble dining tables or slate in pool tables.
- Appliance failure were no evidence off external damage.
- Fish Tanks.
- If the access is sufficiently bad that damage to furniture is probable or unavoidable our removalist will inform you before moving these items and they will not be covered.
- We do not offer coverage for items that are poorly made or in bad condition. We do not cover IKEA or other furniture that easily falls apart.
- Items that are damaged while being carried over uneven, difficult or steep terrain may not be covered.
- Items that are requested to be moved over balconies are moved at the customer’s own risk and not covered.
The combination of his experience in the industry and our attention to detail we can offer you the safest experience.