Q. I have some furniture that needs to be taken apart do you take things apart?
A. That is part off the service. It is good if you can have everything ready when we get there but you can only do your best. We have tools on the truck and can take apart most furniture, e.g. beds, dinning tables, desks, etc.
Q. Are your trucks clean?
A. Very good question! It’s your furniture that will be going in the back of the truck so this should be on your question list. Basically if the truck is clean your furniture comes out clean, if it’s dirty your furniture comes out dirty. That’s why we spend one day a week cleaning our trucks to make sure your belongings are protected.
Q. How long will my job take?
A. We are happy to answer this question over the phone. The main factors are: what sort of building are you in – a house is going to be easier and quicker than a unit; a ground floor unit is going to take less time than a top floor unit. The best thing to do is have a rough list of what you have to be moved and decide if you would like everything you have moved in one go or just get us in to do the big stuff. We will ask a few questions on where you are and where you are going and give you a estimate over the phone.
Q. If the job takes more than 3 hours how do you charge?
A. Just to the nearest 15 min: so if the job takes 3 hours and 15 minutes you would pay $325
Q. How do I know I am getting good value?
A. When you Google ‘Sydney Removalists’ so many different furniture removal companies come up with many different rates, making it hard to know who to trust. Some well known companies charge as little as $23 per hour, but with all the conditions and extra charges it is difficult to determine what you will actually be paying. Our promise to our customers is: we charge one simple flat rate and we do the job as quick as possible to give our customers the best value for money. The Only Exception is for Saturdays or some larger trucks best to call and double check if you are moving on a Saturday.
Q. Some Sydney furniture removalists charge $180 per hour how come you charge $99 per hour.
A. We provide good service so we get a lot of business and keep our overheads low so all you end up paying for is two men and a truck at a flat rate and an owner that wants to see you get good service the Only Exception is Saturday morning or for some larger trucks we do charge extra but to check with us and see if we can do it at our normal rate.
Q. What is the best time slot to book?
A. For a morning move, the best time to book is a 7.30 am/8.00 am start. For an afternoon move, 12.30 pm/1.00 pm start is best. At Careful Movers we are very flexible, and we understand there are a few factors that need to be worked around: like traffic, what time you have booked cleaners, when lifts are available, etc. We will work with you on what time you want to start.
Q. What is the best way to book – phone or email?
A. Either way is fine. If you phone you get to speak to the Manager Tony and have a chat about how how things will go on the day. If you prefer the convenience of just sending an email, just provide a time, date, address and phone number with your booking.
Q. Do you charge by the hour or fixed price quote?
A. Both. If you go by hourly rate at least you will be able to control the cost by only paying for the time you use. We only hire men that enjoy being busy and would rather do a good quick job and get on to the next job. If you are going a long way it is better to call and get a fixed price.
Q. Do you have any reviews from previous Customers?
A. We are always trying to improve the service and be in touch with what really happened on the day. So we value your opinion. The Manager calls the customer after every move to check that you were happy with the service.
Q. Do you have all the blankets and pads to wrap furniture and breakables?
A. Yes we have special removalists pads for anything from furniture to glassware, just check our video in the sidebar.
Q. Do your trucks have tailgate lifters for heavy furniture?
A. Most of our trucks have electronic lifters on the back.
Q. What do your previous customers say about you?
Q. Do you have storage?
A. In Sydney we have our own storage facility so we are happy to store your belongings if needed.
Q. Do you do the job yourself or do you just get sub-contractors to do it?
A. We do all removals ourself, including interstate removals. We own all our trucks and only use hand picked staff.
Q. Do I need to use extra packaging & padding for long moves?
A. The more the better for any move.
Q. Do you do packing?
A. We can provide a full international packing and unpacking service, where we bubble wrap everything, provide boxes and packing materials and box everything for you.
Q. Can you recommend a good cleaner?
A. We have a team of cleaners that are very good at what they do. When you move interstate, time ends up being important, so knowing a good cleaner comes in handy.
Q. Why should we hire you?
A. The business is about results and we have a 100% track record in getting our customers results in the time frame expected. Our main strength is we only hire happy people that make the moving experience one to remember.
Thank you for reading about our business and most importantly happy moving…..
Call us on 1300 854 135 or 0447 00 00 99 or email email@example.com